We are a current member of the Better Business Bureau with an A+ rating and we want our customers to be satisfied with all our products. We have what we consider a very reasonable guarantee policy. Orion Systems, doing business as www.UrgentBusinessForms.com offers the following guarantee for our business forms, legal forms and software:
1) Our single business and legal forms are backed by a 100% money-back guarantee if they do not accomplish the task they were designed for when properly filled out. Requests for refunds need to be made within 30 days from the date of purchase.
Packages and Software
Employee handbook packages, employer's packages, business protection packages, business sale package, employee termination package, website protection and compliance package and all software programs are limited to a 50% refund.
2) Any business forms, legal forms and software that are downloaded from this web site and ready for immediate use, will not be issued a refund should the customer request a refund before making a reasonable attempt to use the forms for the specific purpose they were designed for.
3) Any business or legal forms that are downloaded from this web site and ready for immediate use, will be not be issued a refund should the customer request a refund because they are having technical problems with their Internet connection or computer that is beyond our control. However, we will gladly provide the customer with information to download the forms to another computer of their choice or email the form(s) as an attachment directly to their e-mail.
We have great support; let us assist you if you need help.
Our documents are drafted and reviewed by licensed attorneys.
Thank you, your business is appreciated.